As you may know, we recently moved the website, systems and databases that comprise PayPal to a new data center located in Salt Lake City.  Now that PayPal is in its new location, a series of minor database hardware upgrades are needed which are scheduled to occur each Thursday in the upcoming weeks through the end of June.  This will be our only notification unless there are significant changes to the schedule.

·         Thursday, May 31

Between 11:00 p.m. PDT until approximately 11:10 p.m. PDT, while not definitive, there’s a chance that due to a database upgrade, all merchants could experience a slight increase in declines.  For more details and the various API errors that may increase during this work, go here.

·         Thursday, June 7

Between 11:00 p.m. PDT until approximately 11:30 p.m. PDT, transactions older than 30 days will not be available to reference (ie: Reference Transactions, Refunds, Voids, etc), will not appear under history and will not be included in the download log during this maintenance period.  Transactions referenced that are older than 30 days will fail.

·         Thursday, June 14

Between 11:00 p.m. PDT until approximately 11:10 p.m. PDT, the majority of API requests will be unsuccessful.  PayPal API calls will fail with a 10001 (internal) error code and Adaptive Payment API calls will fail with a 520002 (internal) error code.  PayPal Payments Pro (formerly known as Website Payments Pro – Payflow Edition) API calls will also not complete and may fail with the 1000 (generic host) error, 102 (processor not available), 104 (timeout waiting for processor) or 109 (timeout waiting for host) errors.  In addition, the PayPal.com site will also be unavailable.  For more details on this event, go here.  

·         Thursday, June 21

Between 11:00 p.m. PDT until approximately 11:30 p.m. PDT, Instant Payment Notifications will be delayed while a database is being upgraded.  For more details on this event, go here.

·         Thursday, June 28

Between 11:00 p.m. PDT until approximately 11:10 p.m. PDT, the majority of API requests will be unsuccessful.  PayPal API calls will fail with a 10001 (internal) error code and Adaptive Payment API calls will fail with a 520002 (internal) error code.  PayPal Payments Pro (formerly known as Website Payments Pro – Payflow Edition) API calls will also not complete and may fail with the 1000 (generic host) error, 102 (processor not available), 104 (timeout waiting for processor) or 109 (timeout waiting for host) errors.  In addition, the PayPal.com site will be unavailable.

If you experience issues outside of the timeframes noted for the event, please notify our Technical Services team by filing a ticket via https://ppmts.custhelp.com/app/ask.  In addition, you can monitor system updates on www.paypal.com/sitestatus at any time. 

Our guiding principle is to do everything we can to help you succeed.  We appreciate your patience as we continue to improve our services.  We apologize for any inconvenience caused by these upgrades.

Thank you for your understanding, 

PayPal

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